Shipping and Fulfillment Policy

Shipping and Fulfillment Policy

Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship your order out within 24 – 48 hours (no including public holidays). Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside.

Frequently Asked Questions

What is the cost of shipping?

The cost of shipping will vary on your location and will be stated clearly at the checkout page.

How do I track my order status?

You can track your order on the platform by clicking the “To Receive” button at your homepage. Alternatively, you can also track your order at the courier provider page using the tracking details provided in the confirmation email. Please allow a 24 hour buffering time for any updates to the shipping status and please do not hesitate to contact us via email if you are in doubt.

How can I know the exact date and time for delivery?

We are unable to provide you with an exact date and time for the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner’s delivery schedule in your location.

Can I cancel my order after the order has been shipped?

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.

Can you deliver the package to my office?

We will delivery your order in accordance with the address you provide during checkout, whether it is your house address or office address.